2009 Client Satisfaction Survey - Results are in!!!!
After every wedding, I like to send an annonymous post wedding survey inwhich my clients can honestly rate the service of our team at One of a Kind Weddings. Here are the results of our 2009 client survey feedback:
1. Website - 100% of our clients agreed that our website was easy to navigate, informative, and enjoyed our photo gallery
2. Customer Service - 65% of our clients felt we exceeded their expectations when it came to our level of customer service. They felt that our responses to emails and phone calls were delivered in a timely manner, all their questions were answered and we upheld a creative and comfortable showroom atmosphere. 35% of our clients felt that we met their expectations.
“One of a Kind Weddings was INCREDIBLE”
“I loved the new showroom, there was more room, it is beautifully designed”
3. Planning Service - Of all the clients that booked full or partial planning, 89% felt we exceeded their expectations when it came to package options and pricing, planning tools provided, advice and expertise, organization, vendor recommendations, capturing the wedding vision, and creating an enjoyable planning process. 11% of our clients felt we met their expectations.
“It made our day so much easier…they took care of everything!”
“Sonia made the entire process comfortable. She constantly helped us with anything we needed throughout the process of planning our wedding. We didn’t need to worry about anything on the day of our weddding. She took care of everything and made sure everything ran on time. We received many compliments on the organization of our wedding day as well as many happy parents who were so pleased that we had provided a babysitting station that allowed them to enjoy their night!”
4. Day of Coordination – Of all the clients that booked our Day of Coordination service, 86% felt we exceeded their expectations when it came to package options and pricing, timelines and agendas created, valuable timeline advise, and timely vendor confirmations. 14% of our clients felt we met their expectations.
“The price for our day of coordination was reasonable considering the amount of work Sonia and her team did for us on our wedding day. Every detail was taken care of - nothing was forgotten”
5. Wedding Day – 91% of all our clients felt we exceeded their expectations on their wedding day when it came to the level of service provided by the lead coordinator and second coordinator, as well as their ability to coordinate the flow of the wedding and resolve any conflicts that may have arisen. 9% of our clients felt we met their expectations.
“was not aware of any conflicts! that’s why we hired Sonia- so we didn’t have to deal with any questions on the big day”
“Lyndsay was EXCELLENT and dealt with any problem that happened that day. She was very relaxed and calm”
“There were some issues with the DJ, and the photo session at the park. However, our lead coordinator Shalini did the best she could under the circumstances and was able to resolve things”
“There was conflict the day after the wedding and although the conflict did not involve the lead coordinator Sonia, her response time and professionalism were outstanding”
“Sonia and her team were consummate professionals throughout the wedding day. They dealt with any obstacles quickly and professionally. Our wedding day was extremely organized and everything ran on time. This really allowed us to enjoy our wedding day without worrying about it”
6. Wedding Babysitting Service – Of all the clients that booked a package which included our babysitting service, 100% felt we exceed their expectations when it came to the level of care provided by the staff, the quality and selection of entertainment, crafts, and toys provided, as well as the added value of the service.
“The babysitting service was a hit. The kids really enjoyed the special area that was set up for them. The loot bags were a real hit - they even matched the colours of our wedding. We received several thank you’s from parents who were so happy that they were allowed to enjoy the night as well. It’s a service we were really happy we did!”
7. Additional Comments and Feedback:
“Sonia, you were so helpful in our planning process. Especially with such a condensed timeline, you helped to keep us focused and on track, and always provided lots of suggestions and recommendations. We couldn’t have imagined our wedding day without you. You made it so easy to enjoy ourselves and have the best day. We also really liked Shalini!”
“I have recommended this service to all my friends who are getting married. It made our day so much easier and enjoyable. They were extremely professional and an exceptional job”
“Phone calls/e-mails could have been returned in a more quicker manner. EXCELLENT timelines for the day, flow was perfect”
“Fabulous job done by both coordinators. They went above and beyond their station and made the day run incredibly smoothly. Very happy with the results”
“Sonia went above and beyond what I expected from a coordinator on the day of the wedding and in all of our meetings and interactions. She is very calm, extremely organized and although she assisted with Day of Coordination, it felt like she was there every step in the planning. I could not have asked for a more beautiful and perfect day and she is responsible for creating that!!”
“We couldn’t have asked for better service from One of a Kind Weddings. Sonia was easy to work with and remained professional at all times. Every single detail was taken care of by Sonia and her team which allowed us to enjoy our wedding day without having to worry about anything.
We are so happy we booked and would certainly recommend the service to anyone!”
8. Recommendation – 100% of our clients said they would recommend hiring a wedding planner/coordinator to their family and friends.
“Yes!
If you want someone to help you with your planning process or just someone to make sure things run smoothly on the wedding day - then a wedding planner is certainly the way to go!”
“YES!
I don’t know how people do this without a planner/coordinator.”
“Definitely would recommend the hiring of a wedding planner. it was so enjoyable to know that everything was done ahead of the wedding and that during the wedding I would only be responsible for walking down the aisle & having fun with all of our guests.”
“Absolutely! I would recommend your company without hesitation.”
“I would definitely recommend a wedding planner. It’s great to have someone helping you out throughout your wedding planning. The wedding goes a lot smoother and there is less stress on the bride and groom. Plus, they know how to handle good and bad situations. They take action when needed and they are very informative. On my wedding day I felt I was walking on clouds. It was really well organized.”
“I already have!!”
